9am – 4pm /  Mon – Fri

Terms & Conditions

These terms and conditions form the basis of the contract between You and Great Value Holidays Pty Ltd (“GVH”, “We”, “Us” or “Our”).  It is important that You read the Contract carefully to ensure that you understand your rights and obligations.  The payment of deposit constitutes the full agreement with, and acceptance of these terms and conditions.

Pricing and Booking Confirmation

All prices are quoted in Australian currency. Prices include all on-tour rail and coach travel, accommodation, meals, sightseeing and admissions as per the itinerary. Prices do not include airfares, travel insurance, drinks, laundry, optional activities or items of a personal nature. 

1.     Deposit – To confirm your reservation a non-refundable of $450pp is required within 7 days of booking

2.     Final Payment – Final payment is due 60 days prior to tour. Bookings made within 60 days of tour departure require full payment within 48 hours of booking. It is Your responsibility to pay by the due date as outlined on Your Invoice.

3.     Cancellations – Any cancellation must be made at least 60 days prior to departure date. If You do not cancel within this timeframe, a cancellation fee of 100% of the full fare cost will apply. All cancellations must be advised in writing. We strongly recommend taking out fully comprehensive Travel Insurance at time of deposit.

Special Meals

4.     Please advise GVH of any special dietary requirements at time of booking or at least 14 days prior to departure. We cannot guarantee the availability of special meal requests.

Health and Fitness Level

5.     Travelers must be able to meet the below fitness level requirements or have a carer who is available to assist. GVH Staff are not able to assist with those who have reduced mobility or other health problems. It is Your responsibility to arrange for such a carer if so required.

(a)   Easy – Low Level if Fitness required:

Participate in guided walking tours with time to rest at least every 10 minutes

Walking is mostly on level ground

Get on and off multiple transport types unaided including train, coach and boat  

Manage you own luggage or with the help of your own carer

(b)   Moderate – Medium level of fitness required:

Participate in guided walking tours with time to rest every 20 minutes

Participate in walking tours on uneven ground, including bush tracks and sand

Get on and off multiple transport types unaided including train, coach and boat 

Manage you own luggage or with the help of your own carer

Not suitable for guests needing wheelie walkers or wheelchairs

6.     GVH reserves the right at its discretion to exclude from a tour or to terminate the travel arrangements during the course of the tour without refund, of anyone who is unable to cope with the requirements of the tour, including using coach steps for embarking and disembarking or needing services or facilities that are not available. We will not be held liable for any termination of your travel arrangements or additional expenses incurred. Please be aware that some outback locations may experience high temperatures.

Code of Conduct

7.     Great Value Holidays have a Code of Conduct. We observe the right to exclude from a tour or to terminate the travel arrangements of any person who is in breach of our Code of Conduct who:

–        Is incapable of caring for themselves, or is suffering any mental or physical impairment and/or infectious illness including Covid 19.

–        Is unable to cope with the requirements of the tour or who may require services or facilities that are not available

–         Fails to comply with the reasonable instructions of GVH staff or its Suppliers;

–        engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants

–        Is a hazard to themselves or other passengers

–        Is becoming objectionable to other passengers, GVH staff and/or third-party operators

8.     Anyone so excluded will be required to disembark the tour at a safe public location and arrange their own transportation at their cost. If You are excluded, You will not be entitled to any refund or credit voucher for Your tour package price. You agree that Great Value Holidays is released from all liability for in accordance with the previous conditions of Our Code of Conduct.

First Aid and Defibrillator

9.     Should and accident or incident occur Great Value Holidays crew may administer First Aid. A defibrillator is carried on board Our GVH Coach and may be used in the event of a medical emergency to which your clothing may need to be removed.

Itinerary Changes

10.  GVH engage a range of third-party suppliers who operate day tours, accommodation and rail journeys included in Our itineraries. As such We may cancel, where required to do so any tour inclusions. We also reserve the right to alter or change the accommodation, carrier or vessel at any time for any reason and alter or cancel the itinerary and/or tour at any time without notice as GVH considers necessary for any reason whatsoever including road, weather or traffic conditions, non-performance of suppliers, industrial action, operational conditions and requirements. Where a tour is cancelled by Us, prior to the departure date, GVH will use all reasonable endeavours to offer the nearest possible alternative tour or if this is not acceptable, refund the tour price or such portion of it as GVH considers appropriate.

11.  Queensland Rail including the Spirit of Queensland and the Spirit of the Outback may change or alter their travel schedule where necessary at any time, including the possible replacement by road coach. GVH are not liable for itinerary changes made by QLD Rail that may impact the overall tour itinerary. This may require additional overnight accommodation which is at passengers’ own expense.

12.  Each booking is conditional on Great Value Holidays securing the minimum number of bookings required to operate the tour. Where sufficient numbers cannot be achieved, We reserve the right to cancel or suspend a scheduled departure.

Travel Insurance

13.  We strongly recommend that You take out fully comprehensive travel insurance with a reputable insurer at the same time as paying Your deposit. GVH are not responsible or liable for loss or damage or theft of luggage or personal belongings whatsoever or for personal injury, accidents, hospitalisation, illness or medical expenses.

Baggage Allowance

14.  One small to medium sized suitcase per person with a maximum weight of 15kgs (approx. height 70cm – width 45cm – depth 30cm). One piece of soft carry-on luggage/day pack may be carried onboard the train and coach. Due to limited space, the carriage of wheelie-walkers must be requested prior to travel. GVH reserves the right not to take on board Our coach, any luggage that exceeds this allowance. Road and Coach weight limits apply. Passengers may be required to load any heavy luggage into the storage compartment themselves for health and safety reasons.

Limitation of Liability

15.  We accept no responsibility for any bookings which result in any loss, damage, accident, diversion, or theft in regard to luggage or personal belongings, and will be exempt from all liability in respect of direct or indirect consequential loss or damage, death, injury, sickness, irregularity, delay liability, and additional expenses, or inconvenience or any other event beyond its control including accident, failure of machinery or equipment, accommodation, transport, or other third party services.

Fuel Levy

16.  Tours are subject to any additional fuel levy imposed that are outside of GVH’s control

Force Majeure

17.  Great Value Holidays will not be liable to refund any part of the deposit and/or tour price or pay you compensation if Our contractual obligations to You are affected by any event which We or Our third party suppliers of the services could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, viruses, fire, chemical or biological disaster and adverse weather including flooding and all similar events outside our or control.

Promotional Material

18.   You agree that Our Great Value Holidays Staff may take photographs of You while You are on tour and that these may be used on Our Website, Facebook page, in promotional material brochures, advertising without obtaining any further consent or payment in respect of such photographs.